We want to make your claim experience as simple and convenient as possible.
Our dedicated team is here to help every step of the way - From Monday to Friday , 9:00am– 6:00pm
(except public holidays)
Simply follow the below procedures:
Prepare your Certificate Of Insurance and supporting documents
Call our Customer Service Hotline at +852 8100 2402 or email us at SCBtravelclaims@allianz.com
Our team will provide you all the support in processing your claim.
- Airline ticket / Boarding Pass
- Travelling schedule
- Original medical receipts and medical reports
- Carrier’s letter stating reason and period of disruption
- Hotel receipts or travel deposit receipts
- Obtain the proof of Loss from the carrier
- Baggage Return Acknowledgement slip
- Purchase or repair receipts
- Warranty card and photos of damaged items
Standard Chartered Bank (Hong Kong) Limited (“SCBHK”) is an insurance agent appointed by Allianz Global Corporate & Specialty SE Hong Kong Branch (“Allianz").
The above general insurance plan is underwritten by Allianz Global Corporate & Specialty SE Hong Kong Branch (“Allianz") which is a general insurer authorized and regulated by the Insurance Authority of the HKSAR. Standard Chartered Bank (Hong Kong) Limited ("SCBHK") is an insurance agent appointed by Allianz. To the extent permissible by law, SCBHK shall not be liable to any person for the use of any of the above information.
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