Claim & Service

Make a claim

We want to make your claim experience as simple and convenient as possible.

Our dedicated team is here to help every step of the way - From Monday to Friday , 9:00am– 6:00pm

(except public holidays)


Simply follow the below procedures:

STEP 1

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Prepare your Certificate Of Insurance and supporting documents

STEP 2

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Call our Customer Service Hotline at +852 8100 2402 or email us at SCBtravelclaims@allianz.com

STEP 3

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Our team will provide you all the support in processing your claim.       

Supporting documents

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Your “Must Have” Documents for all type of Claims

- Airline ticket / Boarding Pass

- Travelling schedule

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Medical Expenses, Emergency Evacuation and Repatriation

- Original medical receipts and medical reports

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Trip Cancellation, Curtailment, Delay or Missed departure

- Carrier’s letter stating reason and period of disruption

- Hotel receipts or travel deposit receipts

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Baggage Loss, Loss of Money, Documents and Passport

- Obtain the proof of Loss from the carrier
- Baggage Return Acknowledgement slip
- Purchase or repair receipts
- Warranty card and photos of damaged items

Standard Chartered Bank (Hong Kong) Limited (“SCBHK”) is an insurance agent appointed by Allianz Global Corporate & Specialty SE Hong Kong Branch (“Allianz").

The above general insurance plan is underwritten by Allianz Global Corporate & Specialty SE Hong Kong Branch (“Allianz") which is a general insurer authorized and regulated by the Insurance Authority of the HKSAR. Standard Chartered Bank (Hong Kong) Limited ("SCBHK") is an insurance agent appointed by Allianz. To the extent permissible by law, SCBHK shall not be liable to any person for the use of any of the above information.

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