Search

Claims & Service

We want to make your claim experience as simple and convenient as possible.

Our dedicated team is here to help every step of the way - From Monday to Friday , 9:00am– 6:00pm

(except public holidays)


Simply follow the below procedures:

STEP 1
Prepare your Certificate Of Insurance and supporting documents
STEP 2
Submit your Claim online here. Complete and submit it together with the supporting documents online. 
STEP 3
Our team will assess the documents and be in touch with you if additional information is required. 

Supporting documents

Your “Must Have” Documents for all type of Claims

- Airline ticket / Boarding Pass

- Travelling schedule

- Claim Form <submit here>

Medical Expenses, Emergency Evacuation and Repatriation
- Original medical receipts and medical reports
Trip Cancellation, Curtailment, Delay or Missed departure

- Carrier’s letter stating reason and period of disruption

- Hotel receipts or travel deposit receipts

Baggage Loss, Loss of Money, Documents and Passport
- Obtain the proof of Loss from the carrier
- Baggage Return Acknowledgement slip
- Purchase or repair receipts
- Warranty card and photos of damaged items