IMPORTANT - Travel Protect does not cover losses arising from pandemics and epidemics including coronaviruses. Please refer to our Policy Wording for full details on your coverage and any exclusions. Click here for details.
Claims & Service
We want to make your claim experience as simple and convenient as possible.
Our dedicated team is here to help every step of the way - From Monday to Friday , 9:00am– 6:00pm
(except public holidays)
Simply follow the below procedures:
Supporting documents
Your “Must Have” Documents for all type of Claims
Medical Expenses, Emergency Evacuation and Repatriation
- Original medical receipts and medical reports
Trip Cancellation, Curtailment, Delay or Missed departure
- Carrier’s letter stating reason and period of disruption
- Hotel receipts or travel deposit receipts
Baggage Loss, Loss of Money, Documents and Passport
- Obtain the proof of Loss from the carrier
- Baggage Return Acknowledgement slip
- Purchase or repair receipts
- Warranty card and photos of damaged items