Publish date: 22 September 2025 12:00 p.m. HKT
Typhoon Ragasa in Hong Kong – Advisory and Travel Insurance Customer Care
In light of Typhoon Ragasa's anticipated approach in Hong Kong on Tuesday, September 23, 2025, we wish to inform our valued customers of potential disruptions. We urge everyone to follow local authority instructions and stay informed through media and government alerts. Additionally, please contact your airline or travel provider to assess any impacts on your travel plans.
For customers that have purchased their travel insurance prior to knowledge of Typhoon Ragasa’s expected disruption to travel from/to Hong Kong and are currently abroad:
• Should your travel plans be affected, reach out to your airline or travel provider for options, as some may offer penalty-free changes.
• If your pre-booked travel arrangements are impacted and your insurance covers travel delay, trip re-route, or trip cancellations, you may be eligible to claim. Ensure you retain all receipts and proof of purchases for your claim submission. Refer to Policy Wording Sections 10, 13, 14, and your Certificate of Insurance for applicable terms, conditions, exclusions, limits, and sub-limits.
• If your journey delayed for reasons beyond your control, Your policy is automatically extended for 10 days from the original expiry date. Coverage beyond this new expiry date is not valid.
For customers that have purchased their travel insurance prior to knowledge of Typhoon Ragasa’s expected disruption to travel from/to Hong Kong and have yet to depart from Hong Kong:
• If your pre-booked travel plans are disrupted and your insurance covers delays or cancellations, you may be eligible to claim for travel delay or trip cancellation. Refer to Policy Wording Sections 10, 13, 14, and your Certificate of Insurance for applicable terms, conditions, exclusions, limits, and sub-limits.
• Contact your airline or travel provider for options, as some may offer penalty-free amendments.
• If your journey delayed for reasons beyond your control, Your policy is automatically extended for 10 days from the original expiry date. Coverage beyond this new expiry date is not valid.
For customers that have purchased their travel insurance prior to knowledge of Typhoon Ragasa’s expected disruption to travel from/to Hong Kong and have yet to depart from Hong Kong:
• If your pre-booked travel plans are disrupted and your insurance covers delays or cancellations, you may be eligible to claim for travel delay or trip cancellation. Refer to Policy Wording Sections 10, 13, and your Certificate of Insurance for applicable terms, conditions, exclusions, limits, and sub-limits.
• Contact your airline or travel provider for options, as some may offer penalty-free amendments.
• If your journey delayed for reasons beyond your control, Your policy is automatically extended for 10 days from the original expiry date. Coverage beyond this new expiry date is not valid.
For customers that have purchased their travel insurance after public announcements related to Typhoon Ragasa’s expected disruption to travel from/to Hong Kong:
• Claims related to this event may not be covered if the policy was purchased after this announcement or if you were aware of the event at the time of purchase. Refer to Policy Wording Section 19 General Conditions.
Making a Claim
Keep all receipts for any additional Common Carrier or accommodation expenses you incur. Check the submission process and required documents for your claim here.
Make your claim online at Allianz Travel Insurance eClaim website
How to contact us
If you have any general queries, please contact Allianz Customer Service Hotline at +852 8100 2402 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to scbtravelsales@allianz.com